Luis Lopes

From Apr 2024 To Present

(0 years and 204 days)

Teleperformance Portugal Lisbon

Data Analyst Coordinator

• Lead a team of data analysts, ensuring alignment with client expectations and strict adherence to deadlines.
• Drive strategic initiatives, optimize operations, manage resources efficiently, and provide actionable insights from complex data sets.
• Foster a collaborative and innovative environment, mentor team members, and champion company values and culture.

From Mar 2020 To Present

(4 years and 236 days)

Freelancer Lisbon

Web Developer

• Spearheaded the creation, maintenance, and management of a Virtual Private Server utilizing Ubuntu Server and Nginx.
• Specialized in custom WordPress theme development, enhancing brand identity and website functionality.
• Drove online presence through strategic social media management, SEO optimization, and comprehensive development and maintenance of the GirlsVinci website, ensuring optimal user experience.

From Aug 2016 To Apr 2024

(7 years and 245 days)

Teleperformance Portugal Lisbon

Data Analyst

• Led initiatives to reduce manual work and increase deliverables accuracy through advanced data transformation and automation using PowerQuery M, PowerPivot DAX, Excel, MSSQL, and PowerBI.
• Developed and implemented PowerBI reports and dashboards, standardized reporting, and conducted profitability case studies, enhancing data visualization and strategic data solutions.
• Collaborated with stakeholders to prioritize data developments, established data governance through process mapping and documentation, and provided actionable insights from complex datasets to drive business improvements.

From Dec 2014 To Aug 2016

(1 year and 244 days)

Teleperformance Portugal Lisbon

First Line Manager

• Led a customer service team to achieve excellence and meet objectives.
• Provided quality feedback and coaching, and designed scripts for cross-sell campaigns.

From Dec 2010 To Dec 2014

(4 years and 1 day)

Teleperformance Portugal Lisbon

Customer Service Representative

• Delivered exceptional customer service for Galp Energy and Barclays Bank Portugal.
• Resolved billing and account issues, and coordinated with bank departments for issue resolution.